Add bookable services

The Services page contains the appointment types or offerings your receptionist can discuss with callers. Services are managed with the same entry table pattern as Knowledge and Rules: a title, content, optional tags, status, and actions.

Service entries help Apantio AI explain what you offer, collect the right caller details, and guide appointment requests when your calendar is connected.

Add a service

Open Services

Go to Agent > Services.

Add service

Click Add Service.

Describe the service

Enter a clear title, such as "Initial Consultation", and describe what the service includes. Add tags that match caller language if helpful.

Save

Click Save. The service appears in the Services table.

Help callers book the right service

Write service entries the way callers ask for them:

• Use the plain customer-facing service name.
• Include duration, eligibility, prep instructions, and pricing only when those details are stable.
• Add synonyms in tags when callers use different words for the same service.
• Keep unavailable or seasonal services disabled.

Service examples

| Service | Helpful details to include | | --- | --- | | Initial consultation | Who it is for, typical duration, whether it can be booked online, and what the caller should prepare. | | Emergency repair | What counts as urgent, whether same-day service is available, and when the receptionist should transfer the caller. | | Follow-up appointment | Who should book it, how long it usually takes, and whether it must be with a specific team member. | | Seasonal service | The months it is offered, any booking window, and what callers should know before requesting it. |

Calendar booking

Connect Google Calendar when you want Apantio AI to check availability and add bookings to your calendar.

• Connect Google Calendar: Connect a Google account and select the calendar Apantio AI should use for bookings.