Review calls and follow-up work

The Calls page is the call history for your active business. It shows inbound calls handled by Apantio AI, including status, outcome, transcript availability, and recording availability.

_The Calls page lets operators review the call list, open details, and follow up from one place._

What the call list shows

Each row can include:

• Caller name or unknown caller label.
• Caller phone number.
• Purpose or outcome summary.
• Start time.
• Status and disposition.
• Transcript indicator.
• Audio playback when a recording is available.

The page header also shows how many calls are currently live.

Search and filter

Use the search field to find calls by caller name, phone number, or outcome text. Use the status filter to narrow the list.

Call detail view

Open a call to see three tabs:

| Tab | What it shows | | --- | --- | | Transcript | Saved caller and assistant turns when available. | | Recording | Audio player after call audio is uploaded, or a processing state while audio is still being prepared. | | Details | Outcome, follow-up task, call status, transfer status, and timing details. |

Follow-up tasks

If the receptionist takes a callback or follow-up message during a call, the task appears on the call detail page. Operators can mark the task done from the dashboard.

Recordings

Apantio AI stores a recording when call audio is available. While audio is still being prepared, the dashboard shows a processing state.

Recording playback appears after the call audio finishes processing. Use your workspace and compliance settings to manage recording and retention policy.

Outcomes

Call summaries can include outcomes such as:

• Appointment booked.
• Scheduling started but not completed.
• Message taken.
• Transfer completed, busy, or failed.
• Completed without a structured outcome.
• Failed, canceled, no-answer, or technical issue.