Apantio AI

Configure workspace notifications

Choose which call, message, calendar, and provider events send email or SMS alerts to your team.

The Settings > Notifications page controls alerts for the active business. You can enable email, SMS, or both for events that need staff attention.

Choose notification channels

Enable the channels your team monitors:

  • Email: Sends alerts to the account email address
  • SMS: Sends urgent alerts to the verified operator phone number

SMS alerts require explicit consent. Review SMS alerts and consent before enabling them.

Choose alert events

Apantio AI can notify your team about:

  • A voice message that requires a callback
  • A new message in a paused SMS conversation
  • A new website chat that needs attention
  • A failed customer SMS notification
  • A calendar synchronization issue
  • A failed live-call transfer
  • A failed AI reply

Enable alerts that require a person to act. Keep routine delivery events disabled if your team does not need them.

Apply the settings

Apantio AI saves each channel or event change when you make it. Confirm that the account email and verified phone number belong to someone responsible for the workspace.